Refund policy
Return and Refund Policy
SH Habib LTD | 29 Bradfield Drive, Barking IG11 9AW, United Kingdom | Email: shhabibltd@gmail.com
We want you to be happy with your order. This policy explains your rights under UK law and how to return an item. It does not affect your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.
1. 30-day returns (change of mind)
You can return most items within 30 days of the day you receive them for a full refund of the item price. This is longer than the 14-day cancellation period required by UK law. To be eligible, items must be unused, in the same condition you received them, with tags attached and in their original packaging.
2. Items that cannot be returned
For health and hygiene reasons, the following cannot be returned once the seal or packaging has been opened, unless they are faulty: cosmetics, skincare and beauty products; underwear; earrings and pierced jewellery. We also cannot accept returns of personalised or made-to-order items or gift cards.
3. Faulty, damaged or incorrect items
If your item arrives faulty, damaged or not as described, please email us within 30 days of delivery with your order number and photos of the problem. You are entitled to a full refund, repair or replacement under the Consumer Rights Act 2015, and we will cover any return postage costs.
4. How to return an item
- Email shhabibltd@gmail.com with your order number and the item(s) you want to return. Please do not send items back without contacting us first.
- We will reply within 2 business days with your return authorisation and instructions.
- Send the item to: SH Habib LTD Returns, 29 Bradfield Drive, Barking IG11 9AW, United Kingdom. We recommend a tracked postage service.
5. Return postage costs
For change-of-mind returns, you are responsible for the cost of return postage. Original shipping charges are refunded only if you return the whole order within 14 days or if the item is faulty, damaged or incorrect.
6. Refunds
Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 14 days of us receiving the item. Your bank or card provider may take a further 3-5 business days to show the refund. We may reduce a refund if an item has been used or handled beyond what is needed to inspect it.
7. Exchanges
The quickest way to get a different size or colour is to return the item you have and place a new order.
8. Cancelling an order
You can cancel your order free of charge before it has been dispatched by emailing us with your order number. Once dispatched, the return process above applies.
9. Contact us
For any question about returns or refunds, email shhabibltd@gmail.com or write to SH Habib LTD, 29 Bradfield Drive, Barking IG11 9AW, United Kingdom.